FREQUENTLY ASKED QUESTIONS

Meta Andromeda is an AI-powered creative intelligence system that analyzes Meta (Facebook/Instagram) ad creatives and provides professional scoring based on 5 key metrics:

• Creative Quality (30%) - Visual appeal, production value, uniqueness
• Engagement Prediction (25%) - Hook strength, hold power, retention potential
• Relevance Score (20%) - Audience alignment, message clarity
• Diversity Score (15%) - Format variety, Entity ID uniqueness
• Performance Prediction (10%) - ROAS potential, conversion likelihood

Each metric is scored 0-100, then weighted to produce an overall Andromeda Score (0-100). Higher scores indicate better-performing creatives.

Meta Andromeda's accuracy is based on:

• Training Data: 100,000+ analyzed creatives with real performance data
• Validation: Average users see 2.8x ROAS improvement within 30 days
• Agencies: Report 3.2x ROAS increase after implementing recommendations
• Retention: 94% of users continue subscription after trial

Note: Predictions are estimates, not guarantees. Actual performance depends on audience, targeting, budget, and external factors.

Premium subscribers get:

• Unlimited Analysis - Analyze as many creatives as you want
• Full 5-Metric Scoring - Complete Andromeda scoring system
• Detailed Recommendations - Specific improvement suggestions and A/B variations
• ROAS Predictions - Estimated conversion rates and revenue impact
• Priority Support - Faster response times and direct support
• All Future Updates - New metrics and features included at no extra cost

Meta Andromeda offers two flexible plans:

30-Day Money-Back Guarantee: Full refund if canceled within 30 days, no questions asked.

Subscribing is simple:

1. Start a conversation with Meta Andromeda in ChatGPT
2. Ask for analysis of your ad creative
3. After 3 free requests, you'll receive a payment prompt
4. Click the Stripe checkout link provided by the AI
5. Choose your plan (monthly or yearly)
6. Complete payment via Stripe (secure, no account needed)
7. Return to ChatGPT and say "I subscribed"
8. Instant access - Start unlimited analysis immediately

Payment Methods: Credit card, debit card, Apple Pay, Google Pay

We accept all major payment methods via Stripe:

• Credit Cards: Visa, Mastercard, American Express, Discover
• Digital Wallets: Apple Pay, Google Pay, Alipay, WeChat Pay
• Bank Transfers: ACH (US), SEPA (Europe), Local bank transfers

Security: All payments processed through Stripe (PCI-DSS Level 1 certified). Your payment information is never stored on our servers.

You have two options:

Option 1: Self-Service (Recommended)

1. Ask Meta Andromeda: "I want to cancel my subscription"
2. AI provides a link to your Stripe Customer Portal
3. Click the link to open your subscription management page
4. Click "Cancel subscription"
5. Confirm cancellation
6. Instant access revocation

Option 2: Contact Support

Email: support@adsbelt.com • We'll process your cancellation within 24 hours

Refund Policy:

• Within 30 days: Full refund (100%)
• After 30 days: Prorated refund for unused days
• Processing time: 3-5 business days

Example - Yearly Plan, 60 days used:

• Days remaining: 305
• Daily rate: $0.11/day
• Refund: $33.43 (84%)

Refunds go to your original payment method. Check your bank account in 3-5 days. Contact your bank if you don't see the refund after 7 days.

We take security seriously:

• Authentication: OAuth 2.0 with Firebase Authentication
• Encryption: All data encrypted in transit (HTTPS/TLS) and at rest
• Infrastructure: Google Firebase (SOC 2 Type II certified)
• Payment: Stripe handles payment data (PCI-DSS Level 1)
• Privacy: We never sell your data • GDPR compliant • CCPA compliant

Data We Store: Email, subscription status, analysis history (optional), payment info (Stripe only)

Our comprehensive Privacy Policy covers:

• What data we collect and how we use it
• How we protect your data
• Your rights regarding your data
• Third-party services and data sharing
• GDPR and CCPA compliance

Read Full Privacy Policy

Common Issues & Solutions:

Can't sign in:

1. Check your email/password
2. Try "Forgot password" option
3. Try signing in with Google/Apple
4. Clear browser cache and cookies
5. Contact support if still failing

AI isn't responding:

1. Refresh the ChatGPT conversation
2. Try a new conversation
3. Check your internet connection
4. Try a different browser
5. Contact support with error message

Get Support:

Email: support@adsbelt.com • Response time: 24 hours

Follow these best practices:

• Analyze Consistently: Test new creatives weekly • Compare variations systematically
• Use Recommendations: Implement suggested improvements • Test A/B variations
• Track Performance: Note which scores correlate with wins • Build your scoring intuition
• Experiment: Try different creative styles • Test various messaging angles
• Iterate: Use scores to identify patterns • Refine your creative approach

Pro Tip: Agencies that use Andromeda systematically see 3.2x ROAS improvement within 30 days. The key is consistency and implementation.

Free Tier Features:

• 3 creative analyses per day (forever free)
• Basic Andromeda scoring
• Limited recommendations
• No A/B variations
• No ROAS predictions

Premium Tier (Paid):

• Unlimited analyses
• Full 5-metric scoring
• Detailed recommendations
• A/B test variations
• ROAS predictions
• Priority support